About Us

Warranties and Policies

Drinkmate Countertop Warranty Information

This product is warranted to be free from defects in material and workmanship for a period of two (2) years from the date of original purchase for consumer use, and for one (1) year for commercial use During this period, your exclusive remedy is repair or replacement of this product or any component found to be defective, at our option; however, you are responsi-ble for all costs associated with returning the product to us and our returning a product or component under this warranty to you. If the product or component is no longer available, we will replace with a similar one of equal or greater value. This warranty does not cover PET bottles and wear from normal use, use not in conformity with the printed directions, or damage to the product resulting from accident, alteration, abuse, or misuse. This warranty extends only to the original purchaser or gift recipient with receipt. Keep the original sales receipt, as proof of purchase, is required to make a warranty claim. We exclude all claims for special, incidental, and consequential damages caused by breach of express or implied warranty. All liability is limited to the amount of the purchase price. Every implied warranty, including any statutory warranty or condition of merchantability or fitness for a particular purpose, is disclaimed except to the extent prohibited by law, in which case such warranty or condition is limited to the duration of this written warranty. This warranty gives you specific legal rights. You may have other legal rights that vary depending on where you live. Some states or provinces do not allow limitations on implied warranties or special, incidental, or consequential damages, so the foregoing limitations may not apply to you. This is the only express warranty for this product and is in lieu of any other warranty or condition.

Drinkmate Spritzer Warranty Information

This product is warranted to be free from defects in material and workmanship for a period of one (1) year from the date of original purchase for consumer use, and for 6 (six) months for commercial use During this period, your exclusive remedy is repair or replacement of this product or any component found to be defective, at our option; however, you are responsi-ble for all costs associated with returning the product to us and our returning a product or component under this warranty to you. If the product or component is no longer available, we will replace with a similar one of equal or greater value. This warranty does not cover PET bottles and wear from normal use, use not in conformity with the printed directions, or damage to the product resulting from accident, alteration, abuse, or misuse. This warranty extends only to the original purchaser or gift recipient with receipt. Keep the original sales receipt, as proof of purchase, is required to make a warranty claim. We exclude all claims for special, incidental, and consequential damages caused by breach of express or implied warranty. All liability is limited to the amount of the purchase price. Every implied warranty, including any statutory warranty or condition of merchantability or fitness for a particular purpose, is disclaimed except to the extent prohibited by law, in which case such warranty or condition is limited to the duration of this written warranty. This warranty gives you specific legal rights. You may have other legal rights that vary depending on where you live. Some states or provinces do not allow limitations on implied warranties or special, incidental, or consequential damages, so the foregoing limitations may not apply to you. This is the only express warranty for this product and is in lieu of any other warranty or condition.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a full refund or exchange, unless it is defective. To be eligible for a return for refund, your item must be in the same condition that you received it. It must also be in the original packaging with all the documents included. Otherwise, a deduction plus 10% merchant value restocking fee may be applied. To complete your return, we require a receipt or proof of purchase or purchase number so we can track it from our system. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) (i) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. (ii) Any item that is returned more than 30 days after delivery (iii) we will apply restocking fee to items sold more than 30 days at an average 10% of its purchase value. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.  There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at accounting@idrinkproducts.com.

Exchanges (if applicable)

We are only responsible to replace items if they are defective or damaged. If you need to exchange for any reason, please send us an email at sales@idrinkproducts.com to receive a prepaid shipping label, then stick it on the return package (all exchange items should be sent to: 6109 Jackson Road, Ann Arbor, Michigan 48103 USA). At the same time we will contact you to confirm the shipping information and ship a new item to you. For exchange due to product defect, we cover the return shipping and related fees; We will investigate the defect so we can collect more information for the factory. For exchange other than product defect, you have to pay return shipment, plus a 10% of merchandise value for restocking fee.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, you should mail your product to: 6109 Jackson Road, Ann Arbor Michigan 48103, USA. Contact us at: sales@idrinkproducts.com before shipping it back. You will be responsible for paying the shipping costs for returning your item if the return is not due to quality issue. We may help in generating a prepaid return label for you. All shipping costs, taxes are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items shipped to Canada or Mexico DO NOT include duty, tax, or other fees. These will be charged by carrier upon delivery! We suggest you order Drinkmate without CO2 for lower international shipping charges.